Welcome to NovaStack IT Private Limited. This Refund & Cancellation Policy applies to all services offered through novastackit.com.
NovaStack IT Private Limited provides IT project management, developer coordination, software project support, technical consulting, and related digital/IT services. Since our services are customized, time-based, and resource-driven in nature, refund or cancellation requests are reviewed based on the scope of work, stage of execution, effort already invested, and any costs incurred.
1. Cancellation of Services
A customer may request cancellation of a service or project by sending a written request to support@novastackit.com
along with complete payment and project details.
Cancellation requests will be handled as follows:
a) Before commencement of work
If a cancellation request is received before any work has started, the customer may be eligible for a full or partial refund, after deduction of applicable payment gateway charges, administrative charges, consultation charges, or other expenses, if any.
b) After commencement of work
If a cancellation request is received after the work has started, any refund, if applicable, will be assessed based on the portion of work completed, time and resources utilized, consultation provided, and third-party expenses already incurred.
c) After completion or delivery
Once a milestone, consultation, deliverable, or service has been completed, shared, approved, or delivered, cancellation will not be permitted for that completed portion, and no refund shall be applicable in respect of the same.
2. Refund Eligibility
Refund requests may be considered only in genuine and valid cases, including but not limited to the following:
payment was made, but the service or project has not yet started
duplicate payment was made by mistake
NovaStack IT Private Limited is unable to initiate the agreed service for reasons attributable solely to the Company
All refund requests must be submitted in writing to support@novastackit.com
along with the following details:
customer name
contact details
invoice, order, or reference number
payment date and amount
service or project details
reason for refund request
proof of payment
3. Non-Refundable Items
Refunds will generally not be provided in the following situations:
work has already commenced and resources have been assigned
consultation, requirement gathering, planning, or analysis has already been completed
a milestone, task, or service has been completed, delivered, or approved
delay or non-completion is caused due to lack of response, delay in approvals, missing inputs, or change in requirements from the customer side
charges have already been incurred for third-party software, APIs, domains, hosting, licenses, subscriptions, or vendor services
custom development or project coordination services have already been rendered
payment gateway charges, bank charges, and administrative charges already deducted or incurred
4. Partial Refunds
In cases where a refund is approved after partial execution of services, the refund amount, if any, will be determined after deducting:
charges for completed work or milestones
consultation and planning fees
resource allocation and time spent
third-party or vendor costs already incurred
payment gateway, bank, and processing charges
administrative expenses
The decision regarding partial refunds shall be taken after internal review of the project stage and cost incurred, and the same shall be final.
5. Refund Request Timeline
Any request for refund or cancellation should be raised within 7 days from the date of payment or occurrence of the issue, as applicable.
Requests received after an unreasonable delay may not be considered.
6. Refund Processing Timeline
If a refund is approved, it will be processed within 7 to 10 business days from the date of approval.
The refund amount will be credited through the original mode of payment or via bank transfer, subject to applicable banking, intermediary, and payment partner timelines.
7. Communication for Refund or Cancellation Requests
All refund and cancellation requests must be sent through the official communication channels mentioned below:
Email: support@novastackit.com
Phone: 7674066987
Registered Address:
D.No. 25-13-1305, First floor, Podalakuru road, Nellore, 524004
Operational Address:
D.No. 25-13-1305, First floor, Podalakuru road, Nellore, 524004
8. Dispute Resolution
In case of any dispute relating to refund or cancellation, the customer is requested to first contact NovaStack IT Private Limited in writing at support@novastackit.com
so the matter can be reviewed and resolved internally in a fair and reasonable manner.
9. Changes to this Policy
NovaStack IT Private Limited reserves the right to update, modify, or revise this Refund & Cancellation Policy at any time without prior notice. Any changes shall become effective immediately upon being posted on this page.
10. Contact Us
For any questions regarding this Refund & Cancellation Policy, please contact:
NovaStack IT Private Limited
D.No. 25-13-1305, First floor, Podalakuru road, Nellore, 524004
Website: novastackit.com
Email: support@novastackit.com
Phone: 7674066987