➤ Data Retention
➤ We retain personal data only for as long as necessary for the purposes for which it was collected and processed, including providing services, managing customer relationships, processing transactions, maintaining records, complying with legal obligations, preventing fraud, resolving disputes, and enforcing agreements.
➤ Unless a longer retention period is required or permitted by law, data is retained as follows:
➤ 1. Account and Business Profile Information
➤ Account details, business information, contact details, and onboarding records are retained during the business relationship and up to 5 years after account closure, unless legally required otherwise.
➤ 2. Transaction and Payment Records
➤ Transaction details, payment records, invoices, and financial documents are retained for up to 8 years or as required under applicable laws.
➤ 3. KYC and Verification Records
➤ KYC documents and verification records are retained for up to 8 years after the end of the business relationship or longer if required for compliance or investigations.
➤ 4. Customer Support and Communication Records
➤ Support tickets, emails, and communication records are retained for up to 3 years after issue resolution unless needed for legal or regulatory purposes.
➤ 5. Marketing and Consent Records
➤ Marketing preferences and consent data are retained until you unsubscribe or up to 2 years from last interaction, whichever is earlier.
➤ 6. Technical, Device, and Usage Logs
➤ Logs such as IP data, system access, and security records are retained for up to 12 months unless needed longer for security or legal reasons.
➤ 7. Cookies and Similar Technologies
➤ Cookie retention varies based on purpose and is detailed in our cookie policy.
➤ When personal data is no longer required, it will be securely deleted, anonymized, or disposed of as per applicable laws and internal policies.
➤ Certain data may be retained longer if required for legal compliance, fraud prevention, dispute resolution, or enforcement of rights.
➤ You may request deletion of your personal data, subject to applicable legal, regulatory, and business requirements.